What is Kaizo?

Kaizo is an online fashion store offering a carefully curated selection of modern, trendy clothing. We handpick every piece with real life in mind.

How long does delivery take?

Orders are processed within 1 to 2 business days. Delivery typically takes 6 to 9 business days after shipping. In most cases you can expect your order within 7 to 11 business days from the date of purchase.

Do you offer free shipping?

Yes. We offer free shipping on all orders with no minimum purchase required.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Email support@kaizo.ca to start. Return shipping costs are the responsibility of the customer.

How long does it take to receive my refund?

Within 7 business days after we receive the return. If not received after 15 business days, contact support@kaizo.ca.

Can I exchange an item?

Yes — email support@kaizo.ca with your order number and what you'd like instead.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay. All transactions are securely encrypted.

Is my personal information safe?

All transactions are encrypted using SSL technology. For more details, please review our Privacy Policy.

How can I track my order?

Tracking number sent by email after shipment.

What if my order hasn't arrived yet?

If more than 7 to 11 business days have passed, contact support@kaizo.ca.

Can I change or cancel my order?

Email support@kaizo.ca as soon as possible. No guarantees once processing has started.

I have another question. How can I reach you?

Feel free to contact us at support@kaizo.ca, and we'll get back to you as soon as possible.

---

Business Information:

Company Name: Davey E-commerce

Company Address: Uijlenbroeklaan 55, 7006PM Doetinchem, Netherlands

KVK: 99591650

VAT: NL005397035B90

Contact Information:

Email: support@kaizo.ca

Phone: +31613126183

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (ET)

Response Time: We aim to respond to all emails within 24 hours