Last updated: June 2026

At Kaizo, we want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from the date your order was delivered to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition with all tags still attached
• Free from any signs of use or damage

Items that do not meet these conditions will not be accepted for return.

How to Start a Return

Send us an email at support@kaizo.ca with your order number and the reason for your return. Please do not send anything back before hearing from us.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Damaged or Incorrect Item?

Contact us within 30 days of delivery at support@kaizo.ca. We will cover the return shipping costs and make it right.

Exchanges

Email support@kaizo.ca with your order number and what you'd like instead. The quickest way is to return the original item and place a new order.

Refunds

We will process your refund within 7 business days of receiving the return. If you haven't received your refund after 15 business days, please reach out to us at support@kaizo.ca.

Any questions?

Feel free to contact us at support@kaizo.ca, and we'll get back to you as soon as possible.

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Business Information:

Company Name: Davey E-commerce

Company Address: Uijlenbroeklaan 55, 7006PM Doetinchem, Netherlands

KVK: 99591650

VAT: NL005397035B90

Contact Information:

Email: support@kaizo.ca

Phone: +31613126183

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (ET)

Response Time: We aim to respond to all emails within 24 hours